FAQs
Do you ship internationally?
Yes — Snallo ships worldwide, and shipping is always free no matter your location.
Is shipping really free?
Yes. We offer 100% free shipping on every single order, with no minimum spend or hidden fees.
How long does delivery take?
Orders are processed within 24–48 hours. Delivery typically takes 6–10 business days, depending on your country and local customs clearance times.
Will I have to pay customs or import fees?
Possibly. Import taxes, VAT, or customs fees may apply depending on your country’s laws.
These charges are not included in your order total and are your responsibility to pay upon delivery.
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number and a direct tracking link to monitor delivery.
What is your return policy?
You may request a return within 7 days of receiving your item.
Products must be unused, in original condition, and in the original packaging.
Return shipping costs are your responsibility, unless the item is damaged or incorrect.
Which items can’t be returned?
We cannot accept returns on the following:
- Personal care or hygiene items
- Digital or downloadable products
- Final sale or clearance items
My order is delayed or missing — what should I do?
Check the tracking link in your confirmation email.
If there are no updates for 7+ business days, or your package is marked delivered but not received, contact us at support@snallo.com and we’ll investigate.
Can I cancel or change my order?
If your order hasn't shipped yet, contact us immediately at support@snallo.com.
Once your order is processed, it cannot be changed or cancelled.
How can I contact Snallo?
We're here to help. Reach out to our support team at support@snallo.com.
We respond to all emails within 24 business hours.