Terms & Conditions

Last updated: 19 August 2025

Welcome to Snallo. By using our website snallo.com and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing any order.

1. General

  • This website is operated by Snallo.
  • By purchasing from us, you agree to these Terms of Service.
  • We reserve the right to update or modify these Terms at any time.

2. Orders & Payments

  • All prices are displayed in GBP (£) unless otherwise stated.
  • Full payment is required at checkout.
  • Orders are processed within 24–48 hours (excluding weekends and holidays).

3. Shipping & Delivery

  • Snallo ships worldwide.
  • Standard delivery time is 6–10 business days, though times may vary by location and customs clearance.
  • You will receive a tracking number once your order is dispatched.
  • Snallo is not liable for delays caused by customs, natural events, or courier issues.

4. Customs & Taxes

  • International orders may be subject to customs duties, VAT, or import fees imposed by your local authority.
  • These charges are the responsibility of the customer.
  • If an order is returned due to unpaid customs/taxes, Snallo can only refund the product cost (shipping fees are non-refundable).

5. Returns & Refunds

  • Customers may request a return within 7 days of receiving the order if they are unsatisfied.
  • Returned items must be unused, in original condition, and with all packaging.
  • Return shipping costs are the responsibility of the customer, unless the item is defective.
  • Refunds are processed once the return is received and inspected.
  • Items excluded from return:

 

Personal care & hygiene products

Digital goods

Final sale/clearance items

6. Lost, Wrong, or Delayed Orders

  • If tracking shows an order is lost or undelivered, Snallo will investigate with the courier and arrange a refund or replacement.
  • If the customer provides an incorrect or incomplete address, Snallo is not responsible for reshipment or refunds.
  • Packages unclaimed at customs or delivery points will not be refunded.

7. Intellectual Property

  • All content on snallo.com (logos, designs, product descriptions, images) is the property of Snallo.
  • Reproduction or misuse without written consent is prohibited.

8. Limitation of Liability

  • Snallo is not liable for indirect or consequential damages arising from product use, delays, or third-party courier services.
  • Our maximum liability is limited to the value of the product purchased.

9. Privacy & Data

10. Governing Law

  • These Terms & Conditions are governed by the laws of the United Kingdom (England & Wales).
  • Any disputes shall be handled in the UK courts.

11. Contact Us

For questions about these Terms, contact us at:
📧 support@snallo.com